Empire Merchants North is the premier wine and spirits distributor in Upstate New York with roots going back to the end of Prohibition. With more than 600 dedicated employees and state-of-the-art facilities, Empire Merchants North has become synonymous with both service and quality and has earned the loyalty of more than 9,000 area restaurants, bars, hotels, nightclubs, and retail outlets. Empire Merchants North acts as a marketing agent for the brands that we represent and is proud to employ the most knowledgeable and well-equipped sales force in Upstate New York.

We are seeking a high energy, motivated  Assistant Distribution Center Manager ​in our Lyons, NY location.

The Assistant Distribution Center Manager will assist the DC Manager with managing all aspects of the day warehouse, night warehouse, and distribution functions. Regularly interact and communicate objectives with the DC Manager as well as give direction to all shift and department managers by utilizing good written and verbal communication skills. Responsible for training, leading, coaching, and assigning work for all shifts and departments while focusing on proper delivery process, customer service expectations, safe working and safe driving techniques, compliance, and product handling.

ESSENTIAL POSITION RESULTS

• Reports to the DC Manager.
• Back up the DC Manager, having the ability to perform all required functions.
• Work closely with and provide direction to the Driver Manager, the Dock Supervisor, and the Day Admin. Provide backup to these positions in their absence,    having the ability to perform all required functions of these roles.
• Learn and maintain a general working knowledge of all-night warehouse functions and have ongoing communication with the night management team.
• Proficient with SAP/Roadnet/Omnitracs/ Microsoft products as a subject matter expert (and any other EMN necessary software)
• Needs to understand the Roadnet routing program and Omnitracs to properly communicate to the logistics team any concerns or recommendations.
• Weekly review of day and driver payroll, submission, and sign-off responsibility, reporting concerns to the DC Manager.
• Must be able to multi-task and stay focused on highly complex processes with large amounts of data, providing high-level positive execution.
• Reviews, discusses, and positively executes the 30/60/90 plans provided by the DC Manager.
• Must be able to work with all departments in a learning capacity, building a high-level competency to execute as an Associate DC Manager.
• Will handle driver phone calls to answer any questions and give advice or direction on any issues or problems that arise.
• Audits routes to ensure compliance, performs service time analysis and reports findings as needed.
• Will monitor Omnitracs program and reports as and when needed.
• Participates in Driver compliance review process.
• Ability to recognize problems at an early stage and be able to communicate and troubleshoot to resolve the problems.
• Good communication skills are essential to keep employees, managers, and supervisors fully apprised of situations that arise. When necessary, will need to    contact Customer Service, Accounts Receivable, or the Logistics department to resolve problems.
• Investigate shipping errors and shortages as and if needed.
• Vehicle post-accident investigation involvement and drug testing in the event the Driver Manager is absent.
• Communicate with Penske to expedite vehicle repairs and PM work.
• Communicate delivery instructions and Time Window changes to the Logistic department in the absence of the Driver Manager
• Communicate and respond to Sales personnel regarding any delivery problems.
• Perform morning driver dispatch in the absence of the Driver manager.
• Observe, coach, and train delivery drivers and day warehouse workers on proper policy, procedures, and safety requirements as needed.
• Observe all work functions to ensure stretching exercises, safe lifting, and safe working habits are being performed. Coaches on proper techniques when        noticing any unsafe habits are taking place.
• Review and address velocity and product handling rate data on warehouse workers with the day warehouse supervisor
• Run empty bin reports and check for blocked bins.
• Print and assign transfers, combo picks, and hot lists for day warehouse crew.
• Investigate inventory issues and perform vintage checks.
• Review outside pick reports and assist in re-slotting of materials on the pick line.
• Monitor Chep pallet reports and set up delivery appointments.
• Complete daily reporting summaries and spreadsheets as needed.
• Performs PIT training and certification as needed.
• Develop facility- related training materials and support implementation as needed.
• Completes accident and injury reports and participates in the investigation process as needed.
• Communicate with the maintenance department on equipment repairs needed.
• Facilitate communication between the day shift and the night shift managers on any needed communication (such as replenishment needs and status) as        well as DC manager communication as directed.
• Become familiar with the night shift start-up process and the overall night operation.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.


SUPERVISORY RESPONSIBILITIES

Manages/Supervises Day Warehouse Supervisor, Driver Manager, and Day Administration, as well as members of the Day Shift, Driver, and Day Warehouse as required. Works in conjunction with the Driver Manager to ensure we service our customers efficiently and professionally. Works in conjunction with the dock supervisor to ensure that the receiving, put away, consolidation, and replenishment are performed accurately and efficiently. Works with the Night Warehouse Manager daily to communicate information and create a harmonious bond between day and night operations and work processes. Coaches and trains in accordance with the organization's policies and procedures. Management of direct reports to obtain department and company expectations, training management, non-union, and union employees; assisting in planning; giving direction, evaluation, and providing positive and negative feedback to employees and management on performance. Will recognize, reward, coach, and resolve problems, with disciplinary action provided as and if needed.

COMPENSATION & BENEFITS 

Empire Merchants North offers a competitive compensation package including:

• Salary Range: $80,000 - $100,000 and annual bonus potential
• Paid Holidays, Health Plan options (medical, dental, disability coverage, life insurance, and other voluntary plans), 401K, PTO, vacation accrual, Flexible Spending Account, and more.
• The company will evaluate a specific candidate's education, skills, and experience when making an offer.

MINIMUM QUALIFICATIONS

Education, Certifications and /or licenses:

• College degree required and/or significant industry experience as an Operations Department Manager

• A valid CDL class B or A driver's license with air brake endorsement with clean MVR preferred

Experience:

• At least 3 - 5 years related experience and/or training; or equivalent combination of education and experience.

Knowledge/Skills:

• Expert level PC skills using MS Office and other various computer systems.

• Subject matter expert of SAP, Roadnet/Omnitracs routing program, Shiraz, and Lucas.

• Ability to read and interpret documents such as safety regulations and rules, operating and maintenance instructions, and procedure manuals.

• Ability to relate to different personality types and communicate for success.

• Ability to add, subtracts, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to solve complex problems and deal with a variety of variables.

• Using diplomacy and discretion as well as strong customer service skills.

• Ability to work independently and/or within a team, pays attention to detail and meets deadlines.

• Ability to report as needed on performance improvements, or lack thereof, with detailed reports and analysis.

TRAVEL REQUIREMENT

Travel to other locations may be required as needed.

​

Empire Merchants North is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, sexual orientation, gender identity, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. Empire Merchants North will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities.